How do I integrate with Google Drive

We know that a seamless and secure Google Drive integration is imperative to many of our Echo users. Until now, each customer had to obtain their own Google Client ID and set up their own integrations. With the new seamless approach all domains will be able to inherit and use a top-level, Google-approved integration with Echo

What does this mean for you?

  • If you HAVE NOT set up your own Echo/Google Drive integration, you don't have to do anything. You will automatically inherit and start taking advantage of Echo's top-level integration. If the Google Drive Client ID is blank, you haven't integrated
  • If you HAVE set up your own Echo/Google Drive integration, its recommended to disable your current Google Drive integration by removing the Client ID

Disable your current Google Drive integration

Using the Admin app, select Edit setting from the domain detail page.

Select Integrations and remove the Google Drive Client ID, and Save

Echo is constantly being improved based on the feedback from users and we strive to keep our documentation up to date.  If this document doesn’t match what you are seeing in Echo, please let us know.

Google Drive integration may require you to allow popups from Echo

End-users who attempt to attach a Google document without first logging into Google must allow pop-ups from the Echo site to allow Google to prompt them for their Google Drive credentials. If pop-ups are blocked, end-users will get an “Unable to communicate with Google Drive” error in Echo.

 

To allow popups from Echo, click the "pop-up blocked" icon in your address bar, click the "Always allow pop-ups from ..." radio button, and click Done.

 

Echo is constantly being improved based on the feedback from users and we strive to keep our documentation up to date.  If this document doesn’t match what you are seeing in Echo, please let us know.

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