Echo users can easily verify their email addresses and phone numbers in the User menu > Settings controls. By verifying their account, we will better protect the account owners by making sure that all messages and notifications sent from Echo are being only delivered to the intended recipients. Where possible, Echo Admins should encourage users to verify their information.
Blocking messages to unverified accounts
Planned change: With sufficient notice, Echo will begin blocking messages for unverified emails and phone numbers.
Planned Release: TBD
Current status: Users can now verify their email addresses and phone numbers in the User menu > Settings controls. Where possible, Echo Administrators should encourage users to verify their information. A banner appears above the Echo toolbar prompting users to verify their information. They can click Settings there to jump to user settings, or open their User menu and select Settings.
The banner can be enabled/disabled by Echo Support. If your users do not currently see the banner and you would like them to, please reach out to Echo Support to enable the banner message.
Unverified accounts warning
When a user logs into Echo, they will see a prompt if they have any unverified accounts and will be asked to verify them in their Settings.
Once in their Settings, the user will see an alert if any of their accounts are unverified.
To verify an account, users will be able to send a code to their email or mobile number, copy the code, and then verify it in Echo.
Similarly, an administrator will also be able to verify a user's email address (but not the notification email or mobile number). This will allow for an administrator to verify an account that they know belongs to the user.
Please ensure you have properly whitelisted notifications. See this document for more information.