How do I proxy as another user?

Note: This document references views and actions that are only available to Echo Administrators

NOTE:  The proxy feature is handy but not all powerful. In the case where a user has access to a course that the Echo Administrator doesn’t, for security reasons, Echo prevents the Echo Administrator from using the proxy feature for that user. Because many staff members are enrolled in NTN training or professional development courses, it is not uncommon for the Echo Administrator to be prevented from using the proxy feature on those users. When this happens, the Echo Administrator will need to use more traditional means of accessing the user's account, such as acquiring or temporarily changing the user's password, meeting with the user face-to-face to look over their shoulder, etc.

As the Echo Administrator, you have permissions which allow you to proxy to a Staff, Student, or Parent account in a Read Only mode.  In general, most Echo Admins use proxy to help identify and troubleshoot reported problems. Only users with domain proxy permissions can proxy as another user.

There are several methods of proxy for an Echo Admin.

If proxy to a user outside of your domain, using the Proxy from the menu under the Profile, you must enter the userspace of where the user account exists: for example (e.g., "DemoDomain/StudentName"). Or use the user ID

 

Using the Admin app or QuickNav search for the user, select their home page, and click on QuickNav and Proxy.

When you are signed in as someone proxy, you now can navigate to all areas of Echo as that user in a Read Only mode.  The indicator that you are currently in Proxy is the by the double profile picture in the upper right corner.  To turn off the proxy, click Unproxy from the User Menu.

Echo is constantly being improved based on the feedback from users and we strive to keep our documentation up to date.  If this document doesn't match what you are seeing in Echo, please let us know.

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