How do I proxy as another user?

Note: This document references views and actions that are only available to Echo Administrators

As the Echo Administrator, you have permissions which allow you to proxy to a Staff, Student, or Parent account in a Read Only mode.  In general, most Echo Admins use proxy to help identify and troubleshoot reported problems. Only users with domain proxy permissions can proxy as another user.

To sign in as proxy for another user:

  1. From the Domain Details page, click on your Profile, and select Proxy.
  1. Enter:
    • The proxy username or ID when signing in for a user in the same domain.
    • The proxy domain prefix, a forward slash, and the proxy username or ID when signing in for a user in a different domain (e.g., "DemoDomain/StudentName").
  2. Click OK.

When you are signed in as someones proxy, you now can navigate to all areas of Echo as that user in a Read Only mode.  The indicator that you are currently in Proxy is the by the double profile picture in the upper right corner.  To turn off the proxy, click Unproxy from the User Menu.

NOTE:  The proxy feature is handy but not all powerful.  In the case where a user has access to a course that the Echo Administrator doesn’t, for security reasons, Echo prevents the Echo Administrator from using the proxy feature for that user.  Because many staff members are enrolled in NTN training or professional development courses, it is not uncommon for the Echo Administrator to be prevented from using the proxy feature on those users.  When this happens, the Echo Administrator will need to use more traditional means of accessing the user's account such as aquiring or temporarily changing the user's password, meeting with the user face-to-face to look over their shoulder, etc.

Echo is constantly being improved based on the feedback from users and we strive to keep our documentation up to date.  If this document doesn’t match what you are seeing in Echo, please let us know.

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