This article will describe how you can submit tickets to our Echo Help Center. Tickets can only be submitted by users who have been designated as the Echo Support person(s) at your site.
If you have been approved as a person at your site who can submit tickets to the Echo Help Center, you will receive an email that will take you through the setup process.This email will come from Zendesk, which is the application that is used for our support center.
Click on the provided link.
Once you click on the link, you will be taken to the account set up page
- Your name will be automatically populated
- Enter the password that you will use for this site
Click on Set Password
How to submit a ticket
There are two ways to submit tickets
- Send an email to firstname.lastname@example.org. Note: If you have not been designated as a person who can submit tickets on behalf of your staff at your school, emailing to this address may cause your request to be delayed or unanswered. Please ask the support person(s) at your site to submit your issue.
- Submit a request from the Echo Help Center request form - http://help.echo-ntn.org
When signed in, click "Submit a request" at the top righthand side of the page.
Please fill out as much information as possible. Course ID and User ID are extremely helpful, since many users have similar names and similar course titles, but IDs are unique fields. Screenshots are also encouraged!
Complete the form and submit. The more details that you can provide, the quicker your issue can be resolved.