How do I access help for Echo?

 

To access Echo help click the "?" in the top toolbar located on the homepage.

This will give access to the full range of help documentation.

The link goes to: http://help.echo-ntn.org/

 

Other ways to get help:

Visit and subscribe to our YouTube channel for helpful "how to" videos.

Check out this document full of helpful ideas for Echo Success.

What if I can't find what I need in the Echo Help Center?

If you can't find an answer in the Echo Help Center follow these steps:

  • Contact the Echo Administrator for the school/district.
  • If the Echo Adminstrator cannot help, they will submit a help desk ticket on your behalf.

Tip: 

To get the best most efficient help include as much as possible of the following in your ticket request:

  • Course Name/ID
  • Activity Title
  • Screenshot
  • Screencast
  • Browser
  • Student name
  • Be as specific as possible

Can we have more than one Echo Administrator? Yes, have your current Echo Admin put in a help desk ticket to add another person to the Echo Admin Team for your school.

How do I submit an Echo Help Center Ticket?

 

Echo is constantly being improved based on the feedback from users and we strive to keep our documentation up to date.  If this document doesn’t match what you are seeing in Echo, please let us know.

 

 

 

 

 

 

 

 

 

Documentation for Prior Interface

Help is always available at the bottom of the Main Menu. Click it to access to the full range of help documentation. The link goes to: http://help.echo-ntn.org/

Other ways to get help:

Visit and subscribe to our YouTube channel for helpful how to videos.

Check out this document full of helpful ideas for Echo Success.

 

What if I can't find what I need in the Echo Help Center?

If you can't find your answer in the Echo Help Center follow these steps:

  • Contact the Echo Administrator for your school/district.
  • They will see if they can help you and if they cannot, they will submit a help desk ticket on your behalf.

Tip: 

To get the best most efficient help include as much as possible of the following in your ticket request:

  • Course Name/ID
  • Activity Title
  • Screenshot
  • Screencast
  • Browser
  • Student name
  • Be as specific as possible

Can we have more than one Echo Administrator? Yes, have your current Echo Admin put in a help desk ticket to add another person to the Echo Admin Team for your school.

How do I submit an Echo Help Center Ticket?

 

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