How do I override a password lockout for a user?

Note: This document references views and actions that are only available to Echo Administrators

To manually override password lockout for a user:

  1. Open the Users tool from the Main Menu.
  2. Select the user's User ID.
  3. Open the vertical menu in the toolbar.
  4. Click Reset Lockout.

Echo is constantly being improved based on the feedback from users and we strive to keep our documentation up to date.  If this document doesn’t match what you are seeing in Echo, please let us know.

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