How are staff, student, and parent accounts identified in Echo?

To get the most out of some of Echo's features, it's important to identify user accounts as either staff, student, or parent. This is typically done when the account is created. Here are some common issues that can result if the user type is not properly configured:

• Students will not be listed in the School Browser
• Staff will not be listed in the NTN Member Resources tool and will not have access to NTN's digital resources
• Parent accounts will not be excluded from the total Echo licence count and could result in extra fees being charged.

The steps below describes how to modify an Echo User Type of an existing account. The Echo User Type can also be updated in bulk using a .csv file.

1. Use the Users tool to open the desired users account.
2. Scroll down the user's account page until you see the Echo User Type field.
3. Select the appropriate user type option (Staff, Student, or Parent)
4. Scroll back up and click the Save.