Access to New Tech Network's is managed using the Member Management tool. Once school staff are allocated a membership license, they are automatically gain access to NTN resources including the NTN Help & Learning Center and the NTN Slack Community.
This article describes some of the common issues that may prevent the user from accessing NTN resources and provides solutions to resolve them.
Issue One: The user hasn't been allocated a license.
The most common thing that would prevent a user from access NTN resources is that they haven't been allocated a membership license. To verify the user has been allocated a license:
- Open the Member Manager tool
- Click the All Users tab
- Confirm the user is listed as a user in your school/district organization
- Confirm Membership toggle is switch on
The contract with NTN specifies the number of licenses each school has. If the school has allocated licenses in excess of their contract, you will need to revoke any unneeded membership licenses before adding additional members. If you need more licenses, contact NTN through your account manager.
Issue Two: The user's email is incorrect
NTN resources are housed in platforms that authenticate using the user's email address. If the user has been allocated a membership license and they are still unable to log in to the Help Center or Slack Community, it could be that their email address is missing or incorrect. The email address associated with the user is provided in the All Users tab of the Member Management Tool. To edit the user's email:
- Click on the user's name.
- Edit the email address
- Click Update User.
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