Mark Stolan
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Recent activity by Mark Stolan-
How do I sign into Echo?
Signing in to Echo is simple, whether you are a Teacher, Student, or Parent. You will need three pieces of information in order to log into Echo Your Echo URL - Your school or distric...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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How do I enroll students in a course?
Add students to a course using the People tool. To enroll students enter a course through the People tool. Click Tools. From the dropdown menu that appears, cli...
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How do I navigate the Teacher homepage?
Signing into Echo as a teacher directs you to the teacher homepage, where all the courses you are enrolled in as a teacher appear. From here you can: Open the Main Menu to access the followin...
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How do I create a course?
Echo allows you to create course in three ways: New Courses From Scratch Static Copies of Existing Courses Derivative Copies of Existing Courses Creating a New Course ...
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How do I update user information using a .csv file?
Note: This document references views and actions that are only available to Echo Administrators Often it is necessary to update user information for multiple accounts in Echo. Start w...