The Echo Help Desk is aware of an ongoing issue with our hosting provider (AWS) that may cause users to experience latency and error messages while interacting with the system. We are actively collaborating with our hosting partner and attempting to implement mitigation efforts to minimize the impact while this behavior persists.
We sincerely apologize for the disruption and appreciate your patience as we work diligently with our hosting partner to resolve the incident.
--
Update 9:38am PT: Our service provider has taken mitigation steps and is continuing to work on addressing the root issue while working on implementing steps to reduce latency users may encounter.
--
Update 11:01am PT: Our service provider is implementing corrective measures to their internal processes to help reduce latency and error messages. Due to the evolving nature of this issue, we do not currently have an estimated timeline for full resolution. We will continue to provide updates on this page as new information becomes available.
--
Update: 12:47pm PT: Our service provider is in the recovery process which has allowed us to increase performance for users interacting with Echo and our API. User performance in Echo and the API should continue to increase as the recovery efforts proceed.
--
Update: 1:31pm PT: We have successfully allocated additional resources to support current system performance needs. Users should now experience normal performance levels, though a decreasing number of users may still encounter occasional periods of increased latency as the conditions continue to improve. We continue to actively monitor our service provider’s restoration efforts to ensure ongoing stability and optimal performance.
Comments
0 comments
Article is closed for comments.